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    是什么让营收千亿的亚马逊像创业公司一样高效运行的?

    发布时间:2017-09-13 14:27:34
      

       163713914.jpg

      一个月前,随着亚马逊的股票价格超过1069.48美元/股,亚马逊CEO杰夫·贝索斯所持股票价格短暂超过盖茨,虽然在半天后股票回落,杰夫·贝索斯的个人财富滑落到世界第三,但他还是成为了最近10年来为数不多财富超过比尔盖茨的人。很多公司在成长到一个临界点后,都会患上“大公司病”,繁琐的流程,缓慢的决定,使得公司失去了当年作为创业公司的激情。亚马逊CEO杰夫·贝索斯对此有一套自己的解决方法。

      那么,这个被视为“乔布斯第二”的人,是如何管理亚马逊,并让亚马逊始终像创业公司一样高效运行的呢?

      把每一天都当做创业“第一天”

      从最开始起,杰夫·贝索斯(Jeff Bezos)就一直在提醒他的团队:在亚马逊,每一天都是第一天。他每年都会强调公司对这个概念的重视,同时每年都会向员工发布1997年写给股东的信,在这封信当中,除了会解释“第一天”这个概念,也会描述他对亚马逊的愿景。

      以下是杰夫·贝索斯对“亚马逊”的愿景:

      这是互联网的“第一天”,如果我们执行良好,这也将是Amazon.com的“第一天”。

      如今,电商已经可以帮助用户节省金钱和宝贵的时间。而在未来,电商将通过个性化推荐,让用户可以更快的发现商品,节省购买时间。亚马逊正在利用互联网为用户创造真正的价值,同时我希望这项业务能长期进行下去,哪怕会在一个成熟的市场里面临许多挑战…..

      目前虽然我们的业绩比较乐观,但我们必须保持警惕,保持紧迫感!

      正是这种紧迫感,让亚马逊在20年后仍然像进取心旺盛的初创公司那样行事,尽管亚马逊每年都可以赚到1000多亿美元。通常情况下,当企业获得一定程度的成功时,就会变得松懈,他们的营收数字已经达到一个里程碑,员工人数也达到临界点,然后他们就会试图采取“成熟公司”的行事方式。

      而这样做的代价则就是:抛弃了那些一开始让他们获得成功的特质。其实,成为一家大公司并不意味着你必须放弃初创公司的进取精神,也不意味着你必须放弃在创业早期阶段的紧迫感。亚马逊已经证明,这是可以做到的。

      避免走向“第二天”的四个方法

      有人问贝索斯:“第一天”过去后,“第二天”是什么样子的?他在2016年给股东的一封信中坦率地回答说:

      “第二天”是停滞,继而是丧失重要性,然后就是痛苦的衰落,最后必然是死亡。这就是为什么要把每一天都当做创业的“第一天”。

      也许一个公司的衰退,从时间上来看并没有这么夸张,但可以肯定的是,这种衰退是会在极度缓慢的过程中发生的。一家成熟的公司可能会在“第二天”中熬几十年,但最终结果依然是走向灭亡。

      那么要如何避免公司走向“第二天”呢?贝索斯给出了明确的建议:

      1---)痴迷于用户

      每一个产品的核心都是为用户创造价值。要持续做到这一点,你就必须坚定不懈地帮用户解决问题。你必须为他们创造更好的体验,让他们觉得没有其他产品可以取而代之。贝索斯认为,这是成为“第一天公司”中最重要的一条。他指出:“即使用户自己没有意识到他需要什么,但无可否认的是,他们都想拥有更好的东西,而你想为用户带来快乐的愿望,将会持续推动你做得更好。”

      2---)不要被流程蒙蔽

      流程很重要,因为它们有助于你高效地开展经营活动。它们能帮助你长期保持同样的质量水准。但是如果你不细心思考,流程就会蒙蔽你的眼睛。

      贝索斯在他的信中解释了这种做法的危险性:

      “这种情况在大型组织中很容易发生。流程正确的重要程度超越了结果,这使得人们不再去注重结果,而是把精力放在确保流程的正确性上。 卓越的用户体验开始于喜好、直觉、好奇心、玩耍、勇气和品味。这其中任何一个因素都无法在问卷调查表上找到。”

      3---)快速做出决定

      在你刚开始创业的时候,有很多信息你都没有掌握。所以你必须尝试依靠自己已经掌握的那些信息,做出尽可能好的决定。即便是你拥有更多的信息资源,可以提供更高的确定性的时候,你也必须习惯于快速做出决定。

      贝索斯极为强调这一条,他在信中指出:“大多数决定都应该在掌握70%左右的信息时做出。如果要等到掌握了90%的信息再行动的话,基本上就已经慢了。”

      无论你的公司规模有多大,创办已经有多久了,现在是时候回到创业的第一天了。

      4---)拥抱外部趋势

      除了公司内部发生的事情以及你对公司的愿景之外,还有一些外部力量也会改变做生意的方式。你需要看到这些趋势,拥抱它们,而不要等到迫不得已的时候才参与。贝索斯在他的信中解释了这一条的重要性:“如果你抗拒这些趋势,你可能就是在抗拒未来,只有拥抱它们,你的道路才会顺风顺水。”

      来源:腾讯创业--作者:腾讯创业编译组


    网站备案号:粤ICP备14053066号 版权所有:中国培训网

    Copyright 2015 Enterprise Management Training Center All Rights Reserved.

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